Solution : https://service.sap.com/sap/support/notes/1341151 (SAP Service marketplace login required)
Key words :
terms solman service desk reason, incident management work center, sap solution manager, edit table ags_work_custom, business partners maintained, substitutes user interface, work center, business partners, user interface, substitution function
Related Notes :
| 1023598 | SAP Solution Manager Service Desk for service providers |