Solution : https://service.sap.com/sap/support/notes/1340645 (SAP Service marketplace login required)
Key words :
web dynpro message processing user interface, terms solman service desk reason, sap gui user interface elements, web dynpro user interface, web dynpro interface ags_crm_action_popup, incident management work center, wd_popup_comp=<web dynpro component>, web dynpro component, sap solution manager, processing types met
Related Notes :
1023598 | SAP Solution Manager Service Desk for service providers |