Solution : https://service.sap.com/sap/support/notes/1285423 (SAP Service marketplace login required)
Summary :
SAP informs VARs that customer message processing is now managed via the SAP Solution Manager. The Support Portal Message Wizard for VAR customers displays an installation message indicating its management by a specific VAR, including the VAR's name and a support page link. This setup requires VARs to notify SAP two weeks before the live date of their message system in the SAP Solution Manager, specifying components, the live date, and whether to block customer message creation. Implementation changes follow upon approval, managed by the Customer Interaction Center.
Key words :
sv-smg-supshort text, support portal message wizard, sap solution manager directly, _shortkey=01100035870000725685&_object=011000358700001894492008 solution, customer interaction center, sap solution manager, planned live date, -live date> - link, var support page, individual var customers
Related Notes :
| 1023598 | SAP Solution Manager Service Desk for service providers |