Solution : https://service.sap.com/sap/support/notes/1281896 (SAP Service marketplace login required)
Summary :
Increased memory consumption has been reported on CRM servers using the CRM Webclient UI. This issue arises due to improper loading of key framework objects into ABAP's shared object area, resultingly inflating user session memory as these objects must then load individually per session. To address this, ensure the ABAP shared memory parameter is set to at least 350MB. Additionally, confirm that critical classes such as CL_BSP_WD_SHM_AREA and CL_CRM_GENIL_MODEL_SHM_AREA are loaded in SHMM. For non-productive clients, these objects may require manual loading via transaction SHMM, ensuring efficient memory usage.
Key words :
minimize user session memory consumption, abap shared object area, symptom high memory consumption, abap shared memory parameter, user session memory, shared abap memory, important shared objects, key framework objects, action start constructor, crm webclient ui
Related Notes :
| 1595752 | ST-SER 2010_1 SP9, SP10 and SP11: GL1_R3CONF Adjustments |
| 1521635 | Shared memory area CL_BSP_WD_SHM_AREA: GV_BUILD_FAILED = 'X' |
| 1492745 | Runtime Error indicating exception CX_GENIL_SHM_BUILD_FAILED |
| 1371986 | IPM Performance Enhancements Collective Note |
| 1326272 | Shared memory for design layer: Creation unsuccessful |
| 1322182 | Memory consumption of ABAP Shared Objects |
| 1276708 | Use of shared memory in Web UI |
| 1161923 | Automatically loading the GenIL model in the shared memory |
| 1042618 | Shared memory for design layer after system restart |