SAP Note 1170668 - The role of SAP Solution Manager in Remote Service Delivery

Component : Backoffice Service Delivery - SAP Solution Manager

Solution : https://service.sap.com/sap/support/notes/1170668 (SAP Service marketplace login required)

Summary :
SAP provides Remote Support Services via the customer's SAP Solution Manager, facilitating optimum business process operations through holistic system views. Services like SAP GoingLive Check and SAP EarlyWatch Alert enhance performance and stability across diverse system landscapes. The SAP Solution Manager acts as a central hub for service planning, offering transparency, and facilitating efficient problem resolution. Security measures ensure safe data access and transmission, maintaining customer control over sensitive information. Regular updates to the SAP Solution Manager are recommended for improved service delivery.

Key words :
solution introductionbusiness processes involve typically multiple systems, sap earlywatch alertone quality check highly recommended, deliver support services sap strongly recommends updating, solution-based report consolidates alerts generated, support infrastructure takes special care, required infrastructurethe support infrastructure consists, sap goinglive check service engineer, distributed mission critical customer environment, regular ewa monitoring services, pro-active services focus

Related Notes :

1442799SAP Enterprise Support Report
1293438Diagnostics for SAP Partner Products
1172939Technical prerequisites for remote service delivery in SSM
1149742SAP (CQC) Going Live Support
1145779SAP Solution Manager 7.0 Installation
1117389
1010428End-to-End Diagnostics
930747Service Delivery on SAP Solution Manager (Recommended Notes)
394616Release strategy for SAP Solution Manager
91488SAP Support Services - Central preparatory note