Solution : https://service.sap.com/sap/support/notes/1169729 (SAP Service marketplace login required)
Key words :
element = product_idname = product_idshort description = product_idselect, element = user_statusname = user_statusshort description = user_statusselect, sap solution manager service desk, sap solution manager 7, sap service backbone, terms var function, call transaction sppfcadm, settings method call, product_id = hotline-supportchoose, abap dictionary ref
Related Notes :
| 1084744 | Problems with the automatic function "Send to SAP" |
| 1023598 | SAP Solution Manager Service Desk for service providers |