SAP Program RFRERALR10 - Returned Debit Memos - Statistics

Title
Returned Debit Memos - Statistics (Transaction FORALSR)

Purpose
This function provides an overview of existing returned debit memosfrom a selected house bank. It enables you to determine for whichcustomers the payment of open items failed one or more times. When thisis the case, you can initiate various activities in response to thereturned debit memos.
Note: These statistics only take into account debit memos thatwere returned after this function was installed.

Integration

Prerequisites
You require the Real Estate-specific interpretation algorythm to updatethe data correctly. Check your settings inCustomizing.

Features

Selection
You select the data by entering a company code and a housebank for which you want to see the returned debit memo. You can alsospecify a date as of which the system should display thereturned debit memos.

Output
On the left hand side of the screen, the system displays a navigationarea where a hierarchy of all accounts of the selected house bank isdisplayed. Click on the node for a given account if you want to displayall account statements for it. The statements are then displayed,starting with the oldest to the most recent. Additional informationdisplays the date of the bank statement and the processor. The statustells you which statement is complete (green) and which is not complete(red).
On the right hand side of the screen, the screen displays the returneddebit memos that belong to the node you selected:
If you click the house bank, all returned debit memos of the housebank are displayed. These can come from different accounts andstatements.
If you click the node of a particular account, all the returneddebit memos for this account are displayed. These can come fromdifferent statements.
If you click the node of a particular statement, all returned debitmemos for this statement are displayed.
The returned debit memo list is sorted into various descending levels,and the column showing the various processing levels is highlighted.Level 1 means that the debit or open items has failed on one occasion,or has been denied. Levels 2,3,4... mean that the debit of open itemshas failed on 2,3,4... occasions.
The icon shows the status of the returned debit memo. When you haveprocessed a returned debit memo, you change the status to "Complete"and the icon turns red.

Activities
Navigation bar:
Account Statement
When you press the "Account Statement" button, the statement you haveselected is displayed in detail with all its items.
In the list:
Customer master record display
Click on the name of the customer to display the master data. You candisplay general data as well as company code data for the customer.
Account maintenance
If you select a line in the list and press the "Account Maintenance"button, you can process the customer account.
Correspondence
If you select a line in the list and press the "Correspondence" button,predefined Word documents can be sent to the customer in Customizing.These documents are filled with selected partner and application datawhen you run the correspondence function. For further information oncorrespondence, see Customizing for RealEstate.
Change payment data
Here you can change the bank details of the customer, revoke thecollection authorization or change the payment method.
SAPphone
Note: This function is only available if a telephone isconnected and the necessary Customizing settings have been made. Formore information, see Customizing for BasisServices.
If you select a line and press the "SAPphone" button, the system dialsthe telephone number of the customer you are processing.
Returned debit memo processed or not processed
If you select one or more lines and press the button "Confirmprocessing for returned debit memo" or "Cancel confirmation forreturned debit memo", you can change the status of the returned debitmemo. Pressing the first of these buttons changes the status icon forthe selected line to green (o.k.). If you have processed all returneddebit memos in a statement and they all have the colour green, thestatus of the account statement in the navigation bar is also green(o.k.). Pressing the second button changes the status icon for theselected line red (not o.k.), and the status of the statement in thenavigation bar also turns red (not o.k.).
Additional functions are available in the ALV, in particular forsorting and filtering your data. For instance, you can sort and filterby contract or customer. If the field for the accounting clerk has beenfilled in the customer master record, you can create a variant todisplay only the returned debit memos processed by one particularprocessing clerk. If there are a large number of list entries, it maybe useful to display only the returned debit memos that have not yetbeen processed (red light).