Purpose
Investigation display transaction
The goal of an investigation is to bring about a status decision(approved or declined) for complaints, returns, or used part returnsthat could not be decided via the automatic execution of business rules.
Data that is related to investigations is displayed and edited on ascreen that is specially designed for these purposes. This screen alwaysappears when an investigation work item is executed.
Following the investigation, there is a status decision which ends theworkflow.
The display report CRM_MI_ORDER and the corresponding transaction CRM_MIare also available so that you can display an item that is currently inor was previously in an investigation without the existence of a workitem.

Prerequisites
Any CRM transaction can be displayed, provided its items have businessobject type BUS2000160 (Customer Complaint Item CRM)

Selection
Enter at least the transaction code of the desired CRM transaction onthe selection screen. If this code is not unique, we recommend alsoentering the transaction type for further identification.
If you leave the Item Number field blank, all items in thedocument appear. Otherwise, you can specify one item for display.
Use the Observe Status indicator to specify whether you want todisplay an item only if, according to its system status, it wasdecisively affected by the investigation.

Output
The report is only for display purposes; it is not possible to changedata in this report.