Purpose
Calculate Key Figures from SAP ECC for the Workforce Manager

Integration
The key figures calculated are displayed in the Workforce Manager
role in the UI Building Block (user interface module) Key FigureMonitor in the portal.

Prerequisites

• You have made the Customizing settings for the key figure monitor (see
the Customizing settings for Cross-Application Components
-> General Application Functions -> GenericmySAP Suite Functions -> Generic Key Figure Monitor).
You usually create variants for this report and use these in the systemCustomizing settings for the generic key figure monitor.

• You have defined the method GET_WORKCENTER_REPORTING in the Business
Add-In (BAdI) IST_NLM_TEAM according to the reporting work centers alongthe work center hierarchy, or have checked the standard SAPimplementation.

Features
Once you have executed the report, the system displays a list thatcontains the PM orders that have been included in the key figurecalculation. The list is formatted so that orders are displayed for eachplant and work center. Double click on the order number to navigate tothe corresponding order in the display mode.
You can create user-specific and client-dependent variants for thefields that the system is to display in the list.

Selection


• Work center and plant: Specifies work centers in the plant for which key
figures are to be calculated.
In the standard implementation of the BAdI IST_NLM_TEAM, methodGET_WORKCENTER_REPORTING supplied by SAP, the system also includes allwork centers from the work center hierarchy, which are found below thework center specified.

• Order start date and time: Specifies the range in which the start
date or time of the order must be found if the order is relevant to thekey figure calculation.

• Order end date and time: Specifies the range in which the end
date or time of the order must be found if the order is relevant to thekey figure calculation

• Basis for key figure calculation: Specifies the type of orders
for which the key figure calculation is relevant.
The following types of maintenance orders are possible:
Emergency repair orders
Maintenance orders

• Processing status of orders: Specifies whether open orders or
orders in progress are to be included in the key figure calculation

• Evaluation dimension: Specifies the evaluation dimension for the
key figure
The following evaluation dimensions are available:
SLA violations:
Orders are only selected if they currently violate the service levelagreement (SLA) .
Unassigned orders :
The system only selects orders to which no technician has been assigned.
Assigned orders :
The system only selects orders to which technicians have been assigned.

• Display key figure: Specifies whether the key figure is to be
displayed as an absolute value or a percentage in relationto the number of orders.

• Key figure leading system: Specifies the RFC connection to the
key figure leading system

Output
The value calculated for the key figure is transferred to the key figuremonitor. You receive information on how this value has been calculated.

Example
You want to see all orders that currently violate a service levelagreement:
Select the following fields:
Emergency repair orders
Maintenance orders
Open
In progress
Choose the evaluation dimension SLA violations. Specify
Absolute Value as the key figure display.