Purpose Use this report to search for Financial Accounting (FI) service requestscreated in the back-end system. Selection Make the desired selections, observing the following:
- You must> select at least one of Manually Created> or
Automatically Created>.
- You must> select at least one of Open> or Close>.
- If you select Application Area>, more selection fields appear when
you press Enter.
- If you make an entry in the Document Number> field, the
Company Code> field accepts only the company of that document as avalid entry.Output The system shows an ALV list containing service requests that satisfythe selection criteria and that were successfully created in CRM afterbeing triggered in the back-end system. Activities You can do the following in the ALV list:
- Vary the layout
- Change the status and priority of a service request
- Double click a cell with value "*" to display a popup for that cell,
showing all linked objects for the service request
- Double click any other cell to display the service request in the CRM
user interface
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