Purpose
Use this report to search for Controlling (CO) service requests createdin the back-end system.

Selection
Make the desired selections, observing the following:

• You must select at least one of Manually Created or
Automatically Created.

• You must select at least one of Open or Close.


• If you select Application Area, more selection fields appear when
you press Enter.

• If you make an entry in the Cost Center or Profit Center
fields, the Controlling Area field accepts only the controllingarea of the cost center or profit center as a valid entry.

Output
The system shows an ALV list containing service requests that satisfythe selection criteria and that were successfully created in CRM afterbeing triggered in the back-end system.

Activities
You can do the following in the ALV list:


• Vary the layout


• Change the status and priority of a service request


• Double click a cell with value "*" to display a popup for that cell,
showing all linked objects for the service request

• Double click a cell with value "**" to display the service request in
the CRM user interface