Solution : https://service.sap.com/sap/support/notes/942847 (SAP Service marketplace login required)
Key words :
sap-language=<language>&sap-client=<client>&~transaction=dswp_sapshortcut&~okcode=/08&pcmd=crmvw&pmsgnum=<msgnum>--substitute, <language> = logon language <client> = logon client <msgnum> =, terms sap solution manager service desk reason, port>/sap/bc/gui/sap/, optional url parameter called 'pmsgnum', specific service desk message, support desk message, 10 digit message number, solution apply, port number
Related Notes :
| 920432 | Enable WebGUI for Service Desk |