Solution : https://service.sap.com/sap/support/notes/917506 (SAP Service marketplace login required)
Key words :
remote desktop/windows terminal service/ citrixthe note, client upgrade log file shows, remote desktop/wts/citrix, window terminal service, client upgrade target, check show processes, terms client upgrade, prerequisites manual deployment, solution manual deployment, manual deployment upgrade
Related Notes :
852743 | SAP CRM 5.0 Mobile Client Component: Collective Note |
513291 | SAP CRM 4.0 Mobile Client Component: Collective Note |