Solution : https://service.sap.com/sap/support/notes/916176 (SAP Service marketplace login required)
Key words :
/saphelp_crm40sr1/helpdata/en/87/7b023c01698d08e10000000a11402f/frameset, sap owned objects, chm files created, prerequisites customers create, modeler +==>prerequisitesthe integration, user created, symptom failure, moblie application', mobile workbench, ars reason
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| 513291 | SAP CRM 4.0 Mobile Client Component: Collective Note |
| 421281 |