Solution : https://service.sap.com/sap/support/notes/898168 (SAP Service marketplace login required)
Key words :
symptom report crm_socm_service_report sets change transactions, change request management, urgent correction reason, change transactions, correction instructions, user status, executes tasks, problem occurs, maintenance cycle, terms sdmn
Related Notes :
| 909236 | No phase transition possible after Note 898168 |
| 770693 | General note about Change Request Management 3.20 |