Solution : https://service.sap.com/sap/support/notes/880985 (SAP Service marketplace login required)
Key words :
agent inbox email address, message maintenance transaction se91, process incoming emails, hr organizational model, flag wflow/crmus, search criterium assigned, sap business workflow, agent inbox, inbox search, agent resolution
Related Notes :
| 632879 | WF: Enhancing the workflow evaluation paths |