Solution : https://service.sap.com/sap/support/notes/872703 (SAP Service marketplace login required)
Key words :
terms case api reason, automatic correction instructions, case record, symptom exception, solution pass, update_taskassociated type, if_srm=>falsetype, update_task, prerequisites, additionally
Related Notes :
| 887304 | MIC:FAQ, Workflow, Email, Scheduling |
| 859296 | ERP 2004 SP Stack 9 (08/2005) Release and Information Note |