Solution : https://service.sap.com/sap/support/notes/84114 (SAP Service marketplace login required)
Summary :
When attempting to access modeless F1 help in SAP, the help does not display; instead, users encounter a "Loading SAP F1 help..." message followed by an RFC error dialog. This issue stems from the gw/cpic_timeout parameter exceeding its limit, resulting in gateway timeouts and the loss of connection by the F1 help RFC server program, F1SRV16X.EXE. Possible causes include slow execution on outdated or under-resourced hardware. The resolution involves extending the gw/cpic_timeout setting to 60 seconds to accommodate slower systems and ensuring the termination of the F1SRV16X.EXE process after faults using a management tool like WPS.EXE.
Key words :
'exec_sapgui'win32 error code 2prog = sapf1hlp\f1srv16x, exe hr3dev00 sapgw00 xxxxxxxxalso occurs, additional key words f1, system parameter gw/cpic_timeout, preset gw/cpic_timeout, error messages occur, rfc error message, loading sap f1, small working memory, sap recommends 60s
Related Notes :
| 572560 | Performance Assistant and SAPGUI |
| 88204 | Non-modal F1 Help does not function after upgrade |
| 47682 | Activating the CPIC trace |
| 44946 | RFC Troubleshooting - Basics |