Solution : https://service.sap.com/sap/support/notes/797124 (SAP Service marketplace login required)
Summary :
The SAP Note emphasizes the importance of installing the Line Opener Program (LOH) and Service Connector to streamline system access during support scenarios, eliminating the need for direct contact and allowing support personnel to access systems across different time zones without restrictions. The LOH facilitates remote system access exclusively for SAP staff with continued activity logging, thereby upholding security. Installation is manageable via the SAP Service Marketplace, with detailed steps and prerequisites such as SAP Passport for authentication. Potential installation issues and their solutions, including specific browser and SAP router configurations, are comprehensively outlined to ensure effective troubleshooting.
Key words :
/serviceconnection user documentation line opener program - installation instructions, component xx-ser-net-rcsc, sap service marketplace / sap support portal, accessing sap service market place, 'choose line opener program' screen, ]wrong 'client certificate authentication' settings, client certificate selection whenno certificates, 'sap support infrastructure' tab click, screen 'service connections - system ' displayed, access sap service marketplace
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