Solution : https://service.sap.com/sap/support/notes/791389 (SAP Service marketplace login required)
Key words :
crm survey tool, terms crm_survey_suite reason, import support package 11, import support package09, correction instructions attached, german umlauts, displayed incorrectly, error occurs, unicode systems, special characters
Related Notes :
| 902083 | Unicode Collection Note for CRM 4.0 |