Solution : https://service.sap.com/sap/support/notes/730022 (SAP Service marketplace login required)
Key words :
sap web application server -> sap web application server -> basis services -> address management -> international settings -> activate international address versions, interaction center webclient -> define account identification profiles, activated international address versions, business address services, international address versions, international character set, identify account screen, interaction center, japanese screen layout, address fields
Related Notes :
| 780191 | Empty international address version always created |
| 666830 | Function enhancements for international address versions |