Solution : https://service.sap.com/sap/support/notes/716287 (SAP Service marketplace login required)
Key words :
thatthe runtime/delay/runtime+delay data, terms background job monitoring, long delay/runtime, false alerts beingreported, support packages listed, correction instructions listed, job monitoring, job getscopied, global values, circumstances
Related Notes :
| 636976 | RZ20: Problems in job monitoring |
| 553953 | RZ20: Monitoring background jobs |