Solution : https://service.sap.com/sap/support/notes/7 (SAP Service marketplace login required)
Summary :
The referenced SAP Note addresses a scenario where the error reported cannot be addressed by standard Customer Support as it results from modifications to the SAP system or customer-specific developments. In such cases, the error lies outside the purview of complimentary support due to the bespoke nature of the issue. Customers experiencing these types of errors are advised to utilize SAP's remote consulting services for tailored assistance. To proceed, customers should update their support message indicating their desire to engage with the remote consulting team. This additional service is necessary for issues stemming from non-standard system configurations or customizations.
Key words :
prerequisites solution dear customer, sap active global support, complimentary customer support, sap standard system, remote consulting services, customer development, terms reason, error lies, modification
Related Notes :
| 415983 | Modification/customer developments of SAP function modules |
| 170272 | What to consider when applying advance developments |
| 170183 | |
| 83020 | What is consulting - What is support? |