Solution : https://service.sap.com/sap/support/notes/693988 (SAP Service marketplace login required)
Key words :
visible start->general settings->customer->sis->sisconfig4, terms interaction center workforce management, symptom jms server configuration information, sis installation instructions reason, <port>/sis/admin/index, willreturn system error messages, jms server information, unsatisfiedreferenceimplthis symptom occurs, sis applicationversion sp04, sap configuration standards
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