Solution : https://service.sap.com/sap/support/notes/68689 (SAP Service marketplace login required)
Key words :
symptom customer support requires additional information additional key words remote connection, prerequisites solution dear sir/madam, customer support team, information directly, customer message, connection setup, furhter process, contact person, telephone number, application problems
Related Notes :
| 309824 | BW problem message/Support Packages, Patches |