Solution : https://service.sap.com/sap/support/notes/683832 (SAP Service marketplace login required)
Key words :
null object reference reason, interaction center webclient, choose 'end contact', 'end contact', ic webclient, service ticket, program termination, terms icwc, service order, service process
Related Notes :
| 696262 | CRM 4.0 SP Stack 1/2004 (SAPKU40004): Release & Info. Note |