Solution : https://service.sap.com/sap/support/notes/669216 (SAP Service marketplace login required)
Key words :
install ep5 sp5 patch3 hf 1, ep5 sp5 patch3 hotfix 1, terms distinguish solution, symptom users, special characters
Related Notes :
| 673279 | Central Note for EP 5.0 SP 5 Patch 3 Hotfixes |