Solution : https://service.sap.com/sap/support/notes/658261 (SAP Service marketplace login required)
Key words :
goto crm->channel management->channel sales-> basic functions->configure business rules ->configure process steps pre-requisistes->define process step pre-requisites, goto change mode, pre-requisitecustomising, 2 rules mentioned, symptom @ chargeback claim line, prerequisites program error@, edi849_sent & rep_print flags, attached correctionsmultiple sold-, execute transaction spro, copied claim line
Related Notes :
| 677456 | SAPKU40003: Support Package 03 for CRM 4.0 |