Solution : https://service.sap.com/sap/support/notes/653454 (SAP Service marketplace login required)
Key words :
scenario 'support desk & issue tracking', generate support desk messages, central solution manager system, support desk messages, attached text file, text file stored, sap solution manager 3, terms solution manager 3, ===> create support message', adjust role sap_sol_servtrans
Related Notes :
| 803142 | Roles for satellite systems (for example, SDCCN) |
| 722459 | ST 310: Support Desk notification is not displayed |