Solution : https://service.sap.com/sap/support/notes/637702 (SAP Service marketplace login required)
Key words :
directory\usr\sap\<sap j2ee instancename> \j2ee\<j2ee_instance>\cluster\server\services\servlet_jsp\work\jsptemp\irj\root\web-inf\portal\systemopen, \usr\sap\<sap j2ee instancename>\j2ee\<j2ee_instance> \cluster\server\services\servlet_jsp\work\jsptemp\irj\root\web-inf\portal\portalapps\, sharedfolder=//pgwdf178/sapprt/cl01/global/config/cm copy, servletpath=//pgwdf177/sapprt/cl01/global/config/cm, apply sap j2ee pl 16, sap j2ee engine, terms enterprise portal, server running ep 6, cluster node switch, knowledge management usersto ensure
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