Solution : https://service.sap.com/sap/support/notes/632655 (SAP Service marketplace login required)
Key words :
customer interaction center reason, double-byte languages, sap service marketplace, default jdk font, broadcast messaging client, broadcast client, font files, changed toenable, support package, 0 sp16 version
Related Notes :
| 683842 | CRM 3.1 SP Stack 12/2003 (SAPKU31007): Release & Info. Note |
| 663180 | Support Release 01 for CRM 3.1 |
| 653691 | SAPKU31006: Support Package 06 for CRM 3.1 |