Solution : https://service.sap.com/sap/support/notes/625359 (SAP Service marketplace login required)
Key words :
terms chat e-mail email paging cti computer telephony multichannel interfaceconnectors amc technology mcis reason, prerequisites additional installation information solution licensing overview multichannel interface, multichannel interface licensing temporary licensing multichannel interface includes, \program files\sap\mcis\server\logs, email connector web chat connector, program files\sap\mcis\server directory, program files\mcis\server directory, component xx-ser-likey-amc, component xx-ser-likey-amc, mcms_chmanager=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx connector licensing temporary licensing
Related Notes :
| 544847 | Multichannel Interface for Interaction Center WinClient |