Solution : https://service.sap.com/sap/support/notes/623892 (SAP Service marketplace login required)
Key words :
found sapccmsr hang trace solution install its610 patch 28, \perforce\bas\610_cor\its_610c1_cor\dbg\ntintel\itsmon, agent monitoring ccms trace file, install its620 patch 4, symptom sapccmsr agent, starting service waits, load itsmon plugin, error prone processing, sapccmsr agent, 20\programs\itsmon
Related Notes :
| 856505 | SAPCCMSR monitoring and DSR statistics for ITS |