Solution : https://service.sap.com/sap/support/notes/623035 (SAP Service marketplace login required)
Key words :
<sap j2ee engine>\cluster\server\services\servlet_jsp\work\jsptemp\sisopt\work, terms interaction center workforce managementinteraction workforce optimization calculation reason, latest crm ics wfm calculation services 4, 0 -> binary patches -> crm ics wfm cs 4, crm ics wfm calculation services 4, \usr\sap\j2eewfm\j2ee\j2ee_00, /usr/sap/j2eewfm/j2ee/j2ee_00, note <sap j2ee engine> refers, sap j2ee engine installation path, sap crm -> sap crm 4
Related Notes :
| 677456 | SAPKU40003: Support Package 03 for CRM 4.0 |
| 651069 | SAPKU40002: Support Package 02 for CRM 4.0 |
| 634869 | SAPKU40001: Support Package 01 for CRM 4.0 |