Solution : https://service.sap.com/sap/support/notes/623033 (SAP Service marketplace login required)
Key words :
<sap j2ee engine>/cluster/server/services/servlet_jsp/work/jsptemp/sis/work, terms interaction center workforce management reason, prerequisites crm ics wfm application services 4, latest crm ics wfm application services 4, crm ics wfm application services 4, note <sap j2ee engine> refers, /usr/sap/j2eewfm/j2ee/j2ee_00, 0 -> binary patches -> crm ics wfm, sap crm -> sap crm 4, thesap j2ee engine instance
Related Notes :
| 634869 | SAPKU40001: Support Package 01 for CRM 4.0 |