Solution : https://service.sap.com/sap/support/notes/617229 (SAP Service marketplace login required)
Key words :
'program' -> 'execute' -> 'background' menu option, crmd_im_ml_item contact tracking table, outbound-object status reason, desired execution time, terms success analysis, communication data missing, incorrect communication data, 0 support package 1 solution, response/success analysis, additional analysis field
Related Notes :
| 681840 | |
| 634869 | SAPKU40001: Support Package 01 for CRM 4.0 |