Solution : https://service.sap.com/sap/support/notes/606745 (SAP Service marketplace login required)
Summary :
You are experiencing issues with CRM Content Management in SAP when dealing with document processing. Issues include inability to display documents and problems during Microsoft Word integration. These issues stem from a program error and a lack of proper customizing settings. Solutions include creating an external alias in SICF under default_host for the content server, ensuring the content server service is active, and implementing necessary SAP Notes for proper Microsoft Word integration and handling document locks. Additionally, adjust Microsoft Office alias settings and MIME types as per your system's requirement. This will facilitate correct document management operations in SAP CRM.
Key words :
'customer relationship management -> basic functions -> content management -> define alias, /default_host/sap/bc/contentserver target element, people-centric ui/webclient ui, service /default_host/sap/bc/contentserver, external /sap/bc/contentserver alias, logon procedure 'logon data required', microsoft word integration responds incorrectly, 'application/msword' mime type, sap web application server, microsoft knowledge base article 288440
Related Notes :
| 1120633 | Termination when displaying a document template |
| 988680 | Content Mgmt: Document does not open causing error message |
| 685521 | Logon data for /sap/bc/contentserver service |
| 649117 | CRM Content Mgmt.: Microsoft Word document does not open |
| 635049 | CRM Content Management: Word integration in PC UI/ICWC |
| 634869 | SAPKU40001: Support Package 01 for CRM 4.0 |
| 632248 | CRM Content Management: Word integration in marketing |
| 630315 | Documents are not displayed |
| 621674 | BSP Page activitation give "Compile Time Errors" |
| 621337 | HTTP access fails when special characters are used |
| 609263 | Content Management: Determination of business partner data |
| 595056 | HTTP access to database repositories |
| 594160 | Solution attachment can not be show in the IIA summary slot |
| 592499 | SP18: HTMLB Event: parameters are not taken |
| 429436 | New logon despite stored logon data |