Solution : https://service.sap.com/sap/support/notes/576907 (SAP Service marketplace login required)
Key words :
<rtc installation folder >/installation/rtc_backup_log/<date & time, real-time collaboration service manager icon, prerequisites sap portals enterprise portal 5, real-time collaboration service manager, sap portals enterprise portal 5, 0 binary patches sap rtc 5, previously installed rtc component, real-time collaboration, ep sap collaboration, rtc service automatically
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