Solution : https://service.sap.com/sap/support/notes/555738 (SAP Service marketplace login required)
Key words :
\\uscd04\crm31_comp1\pc\nt\i386, prerequisites ic wfm software, latest ic wfm patch, initial install ofthe product, interaction center workforce management, ic wfm installation guide, terms interaction center, workforce management reason, exe -xvf sis, installed solution installation
Related Notes :
| 610994 | SAPKU31004: Support Package 04 for CRM 3.1 |
| 587218 | SAPKU31003: Support Package 03 for CRM 3.1 |
| 565640 | SAPKU31002: Support Package 02 for CRM 3.1 |