Solution : https://service.sap.com/sap/support/notes/547624 (SAP Service marketplace login required)
Key words :
attached tothe agent_login action, cti andbroadcast messaging components, customer interaction center, system produces ashortdump, objects_objref_not_assigned runtime error, cti reason, program saplcrm_cic_broadcast, terms cic0, reminder script, profile includes
Related Notes :
| 525492 | SAP CRM 3.1: Information on Upgrade |