Solution : https://service.sap.com/sap/support/notes/52505 (SAP Service marketplace login required)
Summary :
This SAP Note outlines the maintenance strategies applicable once mainstream maintenance for an SAP application release expires. It details the potential continuation into extended maintenance upon additional payment, with service scope similar to mainstream maintenance. If the extended offer is unaccepted or unavailable, the release enters customer-specific maintenance, where legal changes, technological updates, and new support package deliveries cease. Services become tailored per the existing maintenance contract but with certain limitations due to no longer aligning the release with new requirements or technologies. Key maintenance terms and timelines are accessible via SAP Service Marketplace and the Product Availability Matrix.
Key words :
sap customer interaction center/support advisory center continue, application group-> additional components-> sap kernelsupport packages, release automatically enters customer-specific maintenance, component xx-ser-swfl-ship, customers receive similar maintenance services, individual support services support packages, country-specific consulting notes, country-specific add-ons, software download center archive, obsolete support package level
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| 505060 | Extended maintenance for SAP R/3 and SAP R/3 Enterprise |
| 440836 | Maintenance strategy for IS-U/CCS |
| 417380 | IS-MINE: RELEASE STRATEGY |
| 413889 | IS-OIL: RELEASE STRATEGY |
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| 331607 | PY-NZ New Zealand Payroll Maintenance Periods |
| 303751 | Maintenance of the SAP R/3 and SAP R/3 Enterprise releases |
| 198910 | Maintenance for CIN |
| 138704 | Provision of patches for kernel releases |