Solution : https://service.sap.com/sap/support/notes/450424 (SAP Service marketplace login required)
Key words :
start --> programs --> microsoft office --> microsoft excel, $appl_path\framework\templates\srcgen\layout\customres, folder $appl_path\app\msa\layout\customres, $appl_path\app\msa\layout\customres, \addon_crmmobile_30sp06\survey_tool\bin\ie5\sapsurveyie5, \addon_crmmobile_30sp06\survey_tool\bin\ie60\sapsurveyie60, \program files\sap\survey\msa, \addon_crmmobile_30sp06\survey_tool\bin\ie55\sapsurveyie55, \\program files\\javasoft\\jre\\1, \program files\sap\survey
Related Notes :
| 491493 | |
| 448532 | |
| 433855 | Java Runtime Environment -Mobile IPC 3.0/3.1/4.0/5.0 onwards |