Solution : https://service.sap.com/sap/support/notes/411777 (SAP Service marketplace login required)
Summary :
This SAP Note addresses issues with SAP Logon and SAP Logon Pad, detailing required trace files and system information for troubleshooting. For effective problem analysis, ensure accurate information on file versions of saplogon.exe, saplgpad.exe, and other DLLs like saplgdll.dll. Users should enable tracing, reproduce the issue, gather .trc and .log files from designated directories, and provide them to SAP Support or transfer through specified sapservX channels as per note 40024. Also, instructions include disabling the trace after logging issues and managing trace files and directories according to different SAP GUI versions.
Key words :
settings\<username>\local settings\application data\sap\sap gui\tracesfor windows vista/7, \users\<username>\appdata\local\sap\sap gui\tracesyou, \program files\sap\frontend\sapgui\saplgpad, tree node traces->sap logon traces, \program files\sappc\sapgui\saplgpad, \program files\sap\frontend\sapgui\saplogon, \program files\sappc\sapgui\saplogon, tree node traces, prerequisites unknown version information, active sapgui trace level
Related Notes :
| 1442303 | SAP GUI 7.20 - replacement of SAPWORKDIR |
| 840143 | Extra Desktop Shortcuts for SAP Logon (Pad) |
| 532918 | RFC trace generation scenarios |
| 521343 | SAP GUI: Performance trace |
| 519852 | Working directory of SAP GUI for Windows |
| 96885 | Downloading front end patches |
| 50226 | Windows GUI: Creating traces using environment variable |
| 40024 | Transferring customer files to sapserv# using ftp |