Solution : https://service.sap.com/sap/support/notes/375196 (SAP Service marketplace login required)
Summary :
This SAP Note clarifies the handling of customer messages containing multiple issues or those issues evolving over time. SAP Support advises customers to submit separate messages for distinct problems to streamline resolution processes. Different problems typically require attention from various specialists, complicating the process when combined in a single message. Referencing related issues or indicating a subsequent problem in a new message aids in maintaining clarity and efficiency in message processing.
Key words :
sap support processes customer messages, sap support portal, prerequisites dear customer, terms customer message, separate customer message, subsequent problem occurs, sap support, customer message, problem occurs, subsequent message
Related Notes :
| 376997 | BW customer messages with priority 1 (very high) |
| 375556 |