Solution : https://service.sap.com/sap/support/notes/375038 (SAP Service marketplace login required)
Key words :
troubleshooting additional key words msa upload, directory /ftp/specific/crm/crm20b/note, symptom infoagents required, download trouble shooting, sites system info, traces solution import, debug traces, prerequisites erros, server side, queue blockers
Related Notes :
411829 | Middleware HOTFIX for Mobile Clients: CRM 2.0B |
13719 | Preliminary transports to customers (note for customers) |