Solution : https://service.sap.com/sap/support/notes/330479 (SAP Service marketplace login required)
Key words :
additional key words ewfc, default call abbreviation entered, support package sapkipuf15, support package, call groups, front office, transaction ec20, object type, automatic sorting, system behaves
Related Notes :
356977 | Enhancements for ITS application packages |
339910 | Error executing Internet Service IT00 |
334624 | Correction of the 46C_all.car application package |
331407 | ITS patch installation of SAR packages (IAC packages) |