Solution : https://service.sap.com/sap/support/notes/310047 (SAP Service marketplace login required)
Key words :
ftp sapservx cd general/misc/km/webserver bin, knowledge warehouse web server solution exchange, directory 'general/misc/km/webserver', additional key words knowledge warehouse, knowledge warehouse web server installation, \inetpub\sapirexthelp\scripts\exthelp', subdirectory 'sapirroot\scripts\exthelp', km web sever, service host sapservx, \sapirroot\scripts\exthelp'
Related Notes :
| 324206 | SAP Knowledge Warehouse 4.0 - Support Package 4 |
| 13719 | Preliminary transports to customers (note for customers) |