SAP Note 22856 - Customer credit memos are not paid

Component : Accounts Receivable - Financial Accounting

Solution : https://service.sap.com/sap/support/notes/22856 (SAP Service marketplace login required)

Summary :
When SAP users enter a later payment period baseline date for a customer credit memo in F110, the system assumes the credit not due until the mentioned date, hence not clearing it prior. If immediate clearance is needed, the baseline date should match the current date. The issue of credit memos not being processed during subsequent payment runs despite passing the baseline date was identified as a communication error in due date determination, and lack of sufficient logging. The corrected solution includes adjustments in due date comparison logic and enhancements in transaction F110's logging features for better traceability and debugging.

Key words :
<- delete        check fkttab-nedat gt regup-zfbdt, check f110c-budat ge regup-zfbdt, check f110c-budat ge xdatum, due date determination solution enter, payment period baseline date equal, regup-koart eq 'd', regup-shkzg eq 's', regup-xrebz ne space, additional key words f110, payment period baseline date

Related Notes :

317931F110: Documents are not selected
164835F110: Clearing credit memos and invoices
20484Payment program does not clear due items