Solution : https://service.sap.com/sap/support/notes/21559 (SAP Service marketplace login required)
Summary :
The SAP Note addresses issues related to SAPGUI malfunctions such as crashes and blocks. The primary cause is identified either as configuration or network errors. A detailed method for gathering necessary information for problem analysis is provided. This includes documenting error messages, user actions, and system environment details like SAPGUI version and operating system specifics. Instructions to check the syslog, trace files, and network status are highlighted. Immediate documentation of issues is emphasized to avoid reproducing the error, thereby saving time and resources. Effective troubleshooting requires checking user session details through SAP transaction SM04 and conducting network diagnostics like ping and netstat.
Key words :
/usr/sap/<system_name>/<instance_name>/work, /3 application server logged related error situations, additional key words connection broken, sap transaction sm04 general information, dos einvironment variable dptrace=2, error message copy/record, pure user interface problems, sapgui tcp/ip software, related errors logged, prerequisites configuration error
Related Notes :
| 1139596 | SAP GUI: Connection to partner 'sapserver:sapdp00' broken |
| 21971 | Connection between SAP GUI and application server terminated |