Solution : https://service.sap.com/sap/support/notes/214359 (SAP Service marketplace login required)
Key words :
cic --> define customer-specific component variants, customer interaction center --> customer interaction center, --> customer-specific system modifications, additional key words cic0, activate customer enhancement ecsfo001, customer interaction center, customer enhancement ecsfo001, cic component isufinder, irritating blank lines, telephone integration --> settings
Related Notes :
| 214258 | Collective note for IS-U/CCS 4.51 - add-on SP 014 |